SUCENOVA / SUPPLIER NOTES
Clarify delivery and after-sales responsibilities
Align the parties before shipment and establish a documented route for discrepancies.
Identify parties and documents
Clarify seller, buyer, exporter, importer and freight responsibilities before shipment. Confirm product, quantity, packaging and delivery details, together with the project information requested by the responsible parties. End-use statements must reflect the actual project.
Separate delivery from acceptance
Agree delivery location, delivery terms, transport and insurance. Specify technical acceptance, notification periods and payment milestones separately. Incoterms® addresses delivery tasks, costs and risks; the wider contract must also address the other commercial and quality questions.
Preserve evidence and agree next steps
For delivery discrepancies, damage or functional issues, retain labels, batch records, samples, photographs and test results. Agree retests, returns, replacement, costs and timing in writing. SUCENOVA supports coordination without assuming unverified liability or compensation commitments.